UPS Remote Delivery Support Administrator – Night Shift (No Experience Needed, Paid Training – Address Validation & Customer Ticket Handling)
full-time
Join UPS as a Remote Delivery Support Administrator (Night Shift)
Kickstart your career with UPS, a global leader in logistics and supply chain management! We're seeking motivated individuals to join our team as Remote Delivery Support Administrators, working the night shift to ensure seamless operations. No prior experience is required – we provide comprehensive paid training to equip you with the skills you need to succeed.
About the Role
As a Remote Delivery Support Administrator, you will play a crucial role in supporting our delivery operations by validating addresses and efficiently handling customer tickets. This is a fantastic opportunity to gain valuable experience in a fast-paced, supportive environment. You will contribute directly to UPS's commitment to delivering excellence to our customers.
Job Summary
- Job Title: Remote Delivery Support Administrator
- Company: UPS
- Location: Remote (Work From Home)
- Shift: Night Shift
- Experience: No Experience Required
- Training: Paid Training Provided
- Salary: Competitive Hourly Rate (Specific rate will be discussed during interview process)
- Benefits: Comprehensive benefits package including health, dental, vision, and 401k.
Responsibilities
Your primary responsibilities as a Remote Delivery Support Administrator will include:
- Address Validation: Accurately verify and validate delivery addresses using various tools and resources to ensure packages reach their intended recipients without delays.
- Customer Ticket Handling: Efficiently and professionally respond to and resolve customer inquiries and issues submitted through our ticketing system.
- Data Entry: Accurately input and update information into our systems, maintaining data integrity and accuracy.
- Communication: Communicate effectively with drivers, dispatchers, and other team members to resolve delivery-related issues.
- Problem Solving: Identify and troubleshoot potential delivery problems, proactively finding solutions to ensure timely delivery.
- Documentation: Maintain detailed records of all interactions and resolutions, ensuring accurate and comprehensive documentation.
- Adherence to Procedures: Follow established procedures and guidelines to ensure consistent and efficient operations.
- Team Collaboration: Work collaboratively with other team members to achieve team goals and provide excellent customer service.
Qualifications
We are looking for individuals who are:
- Detail-Oriented: Possess a keen eye for detail and accuracy in data entry and address validation.
- Customer-Focused: Dedicated to providing exceptional customer service and resolving customer issues efficiently.
- Tech-Savvy: Comfortable using computers and navigating various software applications.
- Excellent Communicators: Possess strong written and verbal communication skills.
- Problem Solvers: Able to identify and resolve problems effectively and efficiently.
- Team Players: Able to work collaboratively with others to achieve team goals.
- Self-Motivated: Able to work independently and manage time effectively in a remote environment.
- Adaptable: Able to adapt to changing priorities and procedures.
Bonus Points:
- Previous experience in customer service or data entry (but not required).
- Familiarity with logistics and supply chain operations.
Paid Training
We understand that you may not have prior experience in this field. That's why we provide comprehensive paid training to ensure you have the skills and knowledge necessary to succeed. Our training program includes:
- Address Validation Techniques: Learn the best practices for verifying and validating addresses using various tools and resources.
- Customer Ticket Handling: Develop effective communication and problem-solving skills to resolve customer inquiries and issues efficiently.
- UPS Systems and Procedures: Gain a thorough understanding of our internal systems and procedures.
- On-the-Job Training: Receive hands-on experience working alongside experienced team members.
- Ongoing Support: Benefit from ongoing support and mentorship from our experienced team.
Our training is designed to be engaging and informative, providing you with the confidence and skills you need to excel in your role.
Benefits
UPS is committed to providing our employees with a comprehensive benefits package. As a Remote Delivery Support Administrator, you will be eligible for:
- Competitive Hourly Rate: Receive a competitive hourly rate commensurate with your experience and skills.
- Health Insurance: Comprehensive health insurance coverage to meet your healthcare needs.
- Dental Insurance: Dental insurance coverage for preventative and restorative care.
- Vision Insurance: Vision insurance coverage for eye exams and eyewear.
- 401(k) Retirement Plan: Save for your future with our 401(k) retirement plan, with company matching contributions.
- Paid Time Off: Enjoy paid time off for vacation, holidays, and sick leave.
- Employee Discounts: Take advantage of employee discounts on UPS services and products.
- Career Advancement Opportunities: Grow your career with UPS through internal promotion and development opportunities.
Work Environment
As a Remote Delivery Support Administrator, you will work from the comfort of your own home. You will need a reliable internet connection and a quiet workspace to ensure you can focus on your responsibilities. UPS provides the necessary equipment to perform your duties. The night shift requires you to work during non-traditional hours, typically evenings and overnights. You'll be part of a supportive remote team, collaborating with colleagues and supervisors through online communication tools. UPS fosters a culture of teamwork, respect, and inclusivity, ensuring everyone feels valued and supported. We encourage open communication and provide opportunities for professional growth and development.
About UPS
UPS (NYSE: UPS) is one of the world’s largest package delivery companies with 2023 revenue of $91.0 billion, providing a broad range of integrated logistics solutions for customers in more than 220 countries and territories. More than 500,000 employees embrace a strategy that is simply stated and powerfully executed: Customer First. People Led. Innovation Driven. UPS is committed to reducing its impact on the environment and supporting the communities we serve worldwide. UPS also takes a strong and unwavering stance in support of diversity, equity and inclusion. More information can be found on www.ups.com, about.ups.com and www.investors.ups.com.
At UPS, we believe in empowering our employees and providing them with the opportunity to grow and develop their careers. We are committed to creating a diverse and inclusive work environment where everyone feels valued and respected.
Apply Now
Ready to join the UPS team as a Remote Delivery Support Administrator? Don't miss this opportunity to start your career with a global leader in logistics. Click the button below to submit your application.
Apply NowWe are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.